All your answers in one place

Topxone FAQ — Your Questions, Our Answers

From the app to bonuses, payments to security — every common question about using Topxone is organized right here. Take a quick look before reaching out to support.

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Members using Topxone

What Topxone Good to Know

Key highlights at a glance — full details in the FAQ below

App

Play on the Mobile App — Anywhere, Anytime

The Topxone mobile app is available on both Android and iOS. Download it directly from the official site — if it's not listed on the app store, you can still install the APK file directly.

Payment

Easy transactions with bKash, Nagad & Rocket

Deposit and withdraw via mobile banking — no separate bank account needed. Minimum deposit is just ৳200, and minimum withdrawal is ৳500.

Bonus

From welcome bonuses to referral rewards

Welcome bonus on your first deposit, referral cash when you bring in friends, ranking rewards in tournaments — all bonuses in one account.

Security

Two-step verification — your account stays secure

With Two-Factor Authentication enabled, your account stays protected even if your password is compromised. OTP verification is mandatory on every new device.

Tournament

Leaderboards & Tournament Competitions

Topxone regularly hosts sports and casino tournaments. Top point-scorers walk away with cash prizes and free bets.

Account

Easy profile & phone number updates

You can update your name, email, or mobile number directly from Account Settings. Changing your number requires OTP verification.

Frequently Asked Questions

The Most Common Questions from Topxone Users

Couldn't find what you were looking for. Ask our support team directly.

Yes, Topxone has a dedicated mobile app available for both Android and iOS. However, you may not find it directly on the Google Play Store or Apple App Store — betting apps of this type are generally downloaded from the official website.

How to download on Android:
  • First, go to your phone's settings and enable the "Install from Unknown Sources" option.
  • Go to the Topxone official site and click the "Download App" or "Android APK" button.
  • Once the APK file has downloaded, open it from the Files app and proceed with the installation.
  • Once installed, log in with your mobile number and password.
Download on iOS: iPhone users on Safari browser topxone.best tap "Share" then "Add to Home Screen" to get an app-like icon on your home screen. For the native iOS app, refer to the instructions on the site.

Important: Only download the APK from the official site — files from third-party sources may contain malware. If you run into any issues downloading the app, contact Live Chat and the support team will guide you through it.

Topxone's referral program is straightforward and rewarding for both sides — you earn rewards, and your friend gets a head start with an extra bonus.

Where to find your referral code: After logging in, head to your account dashboard and find the "Refer & Earn" or "Invite Friends" section — your unique referral link and code will be there. Share that code with your friends.

Eligibility requirements:
  • Your friend must register using your referral link or code.
  • After registering, your friend must make a minimum deposit of ৳500.
  • After depositing, you must complete a specified amount of betting (typically 3 times the deposit amount).
  • Once all conditions are met, the referral bonus will be credited to your account.
Reward amount: Typically ৳200 to ৳500 cash bonus per friend — the exact amount varies with the current offer. You earn a separate reward for each friend you refer. To check the current referral rate Rewards Page See.

The Topxone welcome bonus is the biggest opportunity available to new members. In most cases it's applied automatically, but sometimes you may need to activate it at the time of deposit.

Steps to claim your bonus:
  • First Registration Complete and verify the mobile OTP.
  • Before making a deposit Rewards Page See — find out the terms and amount of the current welcome offer.
  • If the deposit screen shows a "Bonus Code" or "Select Offer" option, choose the welcome bonus from there.
  • Once you meet the minimum deposit amount (typically ৳500 to ৳1,000), the bonus is automatically credited to your account.
Bonus terms & conditions: The welcome bonus cannot be withdrawn directly — you must first complete a specified wagering requirement. Typically, you need to wager 5–10 times the bonus amount. Once the wagering requirement is met, any winnings from the bonus become withdrawable. To read the full terms and conditions, Terms & Conditions page See.

If you'd rather skip the bonus, just dismiss it at the time of deposit — no obligation whatsoever.

Enabling Two-Factor Authentication (2FA) significantly improves the security of your Topxone account. Even if someone gets hold of your password, they won't be able to log in without passing the second verification step.

How to set up 2FA:
  • Log in to Topxone and go to your account settings.
  • Click on the "Security" tab.
  • Find the "Two-Step Verification" or "Two-Factor Authentication" option and click "Enable".
  • If you choose SMS-based 2FA, an OTP will be sent to your registered mobile number — simply enter it to activate.
  • To use an Authenticator app (such as Google Authenticator), scan the QR code and confirm with the first generated code.
What happens when 2FA is enabled: Every time you log in, you'll need to enter a 6-digit code sent to your mobile, in addition to your password. The code is unique each time and expires after 30 seconds.

Important: If you use an Authenticator app, make sure to save your backup codes — these are what you'll need to recover your account if you ever lose your phone. Without a backup, account recovery can be difficult.

Topxone regularly hosts Sports Betting and casino tournaments — these are especially popular during major cricket or football seasons. Participation is generally free and straightforward.

How to join a tournament:
  • After logging in Rewards Page or check the "Promotions" section for a list of ongoing tournaments.
  • Click the "Join" button on your chosen tournament — there's no separate entry fee.
  • Place bets on designated tournament markets — every qualifying bet adds points or score to your tally.
  • You can see your real-time position on the leaderboard at any time.
Prize distribution: After the tournament ends (usually within 3 to 7 days), prizes are credited to the accounts of the top-ranked players. First place typically receives cash or free bets ranging from ৳5,000 to ৳50,000 — the exact amount varies by tournament.

Important rules: Tournament points are generally calculated by multiplying the bet amount by the odds — a mid-sized bet at higher odds can score more points than a large bet at low odds. Each tournament has its own rules, so read the terms before joining.

Topxone supports the most popular mobile banking methods in Bangladesh, built around the needs of local users. You don't need a separate bank account to get started.

Supported Payment Methods:
  • bKash — for both deposits and withdrawals. Typically processed within 15–30 minutes.
  • Nagad — for both deposits and withdrawals. Processing time is similar to bKash.
  • Rocket (Dutch-Bangla) — supported, though processing may take a bit longer (30–60 minutes).
  • Bank Transfer — suitable for large transactions. Takes 1–2 business days.
  • USDT (TRC20) — ideal for crypto users. Transactions are near-instant.
Restrictions:
  • Minimum deposit: ৳200 (bKash/Nagad), ৳500 (bank).
  • Minimum withdrawal: ৳500. The maximum single withdrawal limit depends on your account level.
  • The mobile number used for withdrawals must match the name registered on your account.
  • If a daily deposit limit has been set, no further deposits will be accepted once that limit is reached for the day.
For more details on transactions Financial Transactions page See.

Most account details on Topxone can be updated by you directly — however, certain changes require additional verification for security purposes.

Easy-to-update information:
  • Email address: Log in and go to "Account Settings" → "Personal Information" to make changes directly. A verification link will be sent to the new email address.
  • Password: Update it anytime from the "Security" section — you'll need to verify with your current password.
  • Notification Preferences: Customize which SMS or email notifications you want to receive from Settings.
Mobile number change (special process):
  • If you still have access to your old number: go to Settings and click "Change Number" → an OTP will be sent to the old number → once verified, you can enter your new number → the new number will also need to be verified via OTP.
  • No access to old number: Email support at support@topxone.best. Verify your identity with your national ID and account details, and your number will be updated — this typically takes 24–48 hours.
Name change: The name provided during registration generally cannot be changed after KYC verification, as it is cross-checked against the name on your payment method. If you have a legitimate reason to update your name, please contact support for assistance.

Topxone FAQ — why this page matters

A few questions tend to come up regularly when using Topxone — where to get the app, how bonuses work, how long a bKash deposit takes. This FAQ page is here to answer all of that clearly and directly, without the hassle of contacting support.

Most questions from Topxone users tend to revolve around a few key topics. App-related questions come up most often — installing the APK on Android is a little different from the usual process, but once you know the steps it only takes a few minutes. Payment is another common area of interest — how quickly a bikash or Nagad deposit shows up in your balance, and how long withdrawals take.

Bonus-related questions come up often too. How to claim the welcome bonus, when referral bonuses get credited, how tournament points are calculated — all of that is covered in detail on this page. Keep in mind that each bonus has its own terms, so it's worth reading through them once.

Security is a growing priority for many users. Keeping Two-Factor Authentication enabled on your Topxone account is now the smartest move — this page covers exactly how to set it up. Updating your profile or changing your mobile number can also be confusing, since certain changes require additional verification.

This FAQ page is updated regularly — any new features or policy changes will be reflected here. If you still can't find the answer to a specific question, reach out to support directly — in Bangla, anytime.

If you're new to Topxone, the first thing we'd recommend is visiting your account settings right after registering. Set a deposit limit, enable 2FA, and explore the responsible gaming tools. These small steps go a long way in making your Topxone experience safer and more enjoyable.

Don't see your question here? Reach us through the support section below via live chat, email, or other available channels. You're welcome to ask in Bangla — you'll get a quick response.

Still Have a question?

If you can't find your answer in the FAQ, reach out to us directly — in English, anytime

Live Chat

There's a live chat button at the bottom right of every page on the site. Average response time is just 3 minutes — feel free to chat in Bangla.

Active 24/7

Email Support

For complex issues, write in with full details. You'll typically get a response within 24 hours.

support@topxone.best

Other pages on the site

For detailed information on specific topics, visit the relevant pages — rules, privacy, and responsible gaming.

Ready? Join Topxone today

Done reading the FAQs? Now it's time to get started. Register in just 2 minutes and claim your Welcome Bonus.

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